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Genesys Cloud 1, 2 or 3 license
Admin access to Genesys Cloud
The Call Journey integration turned on for your Genesys Cloud organization.
If you cannot see the Call Journey integration in the Genesys AppFoundry, contact Genesys Cloud customer care or your Genesys Partner to have this option enabled.
A Call Journey Wordbench account. Your Call Journey representative will provide you with a:
Wordbench Auth Token
Wordbench Transcribe URL
For IVR redaction, an OAuth client is required so that the Genesys api can be used to retrieve recording details.
Instructions for creating an OAuth client can be found here: Genesys Cloud: How to Create an OAuth Token
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