Page Comparison

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1. In the nav pane in the Power BI service, select Apps > Get apps.
   

   

2. In the Power BI apps marketplace that appears, enter “Coherence” into the search box to locate the Call Journey Coherence: Topics & Trends app and open the app

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3. On the Power BI AppSource page, select Get it now.

4. Select Continue to agree to the terms of use and privacy policy.

5. In the Install this Power BI app box, select Install.

6. If needed, create a workspace and select Continue.

7. When installation completes, notification appears saying that your new app is ready.

8. Select the app that you installed.

Connecting your data

Prerequisites

• A Call Journey VoiceAI account

• Coherence or Data Bridge credentials:

  • CJ_Server

  • CJ_Database

  • User nameUsername

  • Password

• Coherence: Topics & Trends module enabled by Call Journey

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Connect your data

1. Select the Voice of the Customer: Topic Analysis Coherence: Topics & Trends app that you installed.

2. At the top of the app, select Connect your data.
   

   

3. In the dialog that appears, enter the CJ_Server and CJ_Database credentials then select Next.
   

   

4. In the next dialog box, enter your User name and Password and select Sign in and connect.

   

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