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Unstructured data is complex and difficult to analyse. Call Journey’s Coherence app leverages a range of artificial intelligence and machine learning logic to create structure and neatly put the pieces of the puzzle together deriving the reason for a customer contacting your organisation and the core topic discussed. In other words, Coherence organises the complexity of unstructured data to produce true insights.
Prerequisites
Permissions to install apps on your tenant from Microsoft AppSource.
Installation steps
To install the app:
In the nav pane in the Power BI service, select Apps > Get apps.
In the Power BI apps marketplace that appears, enter “Coherence” into the search box to locate the Call Journey Coherence: Topics & Trends app and open the app
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8. Select the app that you installed.
Connecting your data
Prerequisites
A Call Journey VoiceAI account
Coherence or Data Bridge credentials:
CJ_Server
CJ_Database
Username
Password
Coherence: Topics & Trends module enabled by Call Journey
Please contact Call Journey if you have not been provided with these credentials.
Connect your data
Select the Coherence: Topics & Trends app that you installed.
At the top of the app, select Connect your data.
In the dialog that appears, enter the CJ_Server and CJ_Database credentials then select Next.
In the next dialog box, enter your User name and Password and select Sign in and connect.
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After the data refresh is complete, select the Coherence App to view the reports.
Reports available with the app
Details on the reports available can be found in the Knowledge Base article:
Next steps
For more information about configuring data, refresh, sharing reports, and additional report customization see the following articles:
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