This article explains how to install and use the Call Journey Coherence: Topics & Trends app available in Microsoft’s AppSource.
Unstructured data is complex and difficult to analyse. Call Journey’s Coherence app leverages a range of artificial intelligence and machine learning logic to create structure and neatly put the pieces of the puzzle together deriving the reason for a customer contacting your organisation and the core topic discussed. In other words, Coherence organises the complexity of unstructured data to produce true insights.
Prerequisites
Permissions to install apps on your tenant from Microsoft AppSource.
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