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Search Options
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The first parameter we need to set is the date range. This can be as small as a single day, and as wide as all dates with data.
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✅ Your Turn
To ensure we are searching through all the calls currently loaded in the system, select the “All dates with data” option.
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2. Now that we have opened the date range to all calls in the system, we see 24,559 calls rather than the 1,519 calls we saw before (you may show a different number of calls here).
3. Now we need to refine our search by adjusting the sliders in this section.
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Calls below 1 minute 30 seconds provide little to no substantial value in analysis, and calls with low call clarity have less transcription accuracy.
✅ Your Turn
Adjust the ”Call Duration” to exclude calls shorter than 1:30.
Adjust the ”Agent Voice Clarity” and “Client Voice Clarity” to exclude calls with less than 70% clarity.
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Phrases/Terms
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Special Characters
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