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Table of Contents

How Data is Transferred from Genesys to Word Bench

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Word Bench Organization & Folder Structure

Company (Account)

  • Usage limits

  • Available language models

  • Data retention limit

Folder (Queue)

  • Can be tied to multiple Organizations

  • Number of speakers

  • Audio type (mono/stereo)

  • Redaction

  • One language model per folder

  • Agent channel

  • Metadata setup

  • Tuning

Organizations (Departments)

  • Multiple organizations can be created under each company

  • Limiting access of users

  • Data retention limit

Application (Analysis Tool)

  • Can be tied to multiple Folders

  • Scoring type

  • Phrases

  • Filters

Word Bench Organization & Folder Structure

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What data is available to be used 

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