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You can amend the information in the hover chart by editing the visualizations in the final Agent Tooltip report:
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Agent Type and Day Filters
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Each call in the database has a link back to Wordbench so that the call can be opened and reviewed within Wordbench. You will require an account on Wordbench to review the call.
The url field in is located in the public generated_analytics_data table and is included in the following reports:
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