Prerequisites

• Genesys Cloud 1, 2 or 3 license

• Admin access to Genesys Cloud

• The Call Journey integration turned on for your Genesys Cloud organization.

  • Contact Genesys Cloud customer care to have this option enabled.

• A Call Journey Wordbench account. Your Call Journey representative will provide you with a:

  • Wordbench Auth Token

  • Wordbench Transcribe URL

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