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Genesys Cloud 1, 2 or 3 license
Admin access to Genesys Cloud
The Call Journey integration turned on for your Genesys Cloud organization.
Contact Genesys Cloud customer care or the Genesys Partner to have this option enabled.
A Call Journey Wordbench account. Your Call Journey representative will provide you with a:
Wordbench Auth Token
Wordbench Transcribe URL
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