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Merryl Cepe

Merryl Cepe

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  1. Filtersallow you to analyze different departments of queues individually.

  2. The Overview sectionshows the call volume and call statistics for the most recent day with calls by default.

  3. You can hover your mouse over any day on the chart, and a pop-up will appear with the volume of calls for that day.

    Selecting that day will display call statistics on the right.

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Status
colourPurple
titleAPPLICATION
Out-of-the-box and customized scoring programs will appear here; these can be created by anyone with access for different purposes as seen here.

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✅Your Turn:

Select “Agent Scorecard” to navigate from the Dashboard to the Agent Scorecard application results page.