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Once the Power BI template has been deployed and your data loaded, you will be presented with 7 seven reports:
A Summary Report
3 Three Customer Reports
3 Three Agent Reports
Each report will present EVS voice VoiceAI data in various charts and tables to assist you in your understanding of your customers and agents.
You can amend the reports and add other datasets for your own purposes.
Please refer to the BI Connector Service Databridge Knowledge Base article for a full description of the data fields.
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These filters correspond to your account on Wordbench.
Hover Charts
The Summary Report also contains hover charts to reveal further details and trends for individual agents. Just hover over the agent to reveal the hover chart:
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You can amend the information in the hover chart by editing the visualizations in the Agent Tooltip report:
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Agent Type and Day Filters
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If you want to select a sub-set of agents, then use the global Agent filter to first select the sub-set of agents. Hold down the Ctrl key to select multiple agents.
The sub-set of agents will now appear in the left hand Agent Filter where you can now select which agent to compare to the subset of agents.
You can use the this feature to compare one agent against another agent (by only selecting two agents in the global Agent filter).
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Wordbench Links Embedded in the Reports
Each call in the database has a link back to Wordbench so that the call can be opened and reviewed within Wordbench. You will require an account on Wordbench to review the call.
The url field in is located in the public generated_analytics_data table and is included in the following reports:
Best and Worse Customer Calls
Best and Worse Agent Calls
Agent Performance
Power BI Report with link to call in Wordbench  | Call within Wordbench  |
Adding and Removing Stop Words to Word Clouds
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