How Data is Transferred from Genesys to WordBench
Word Bench Organization & Folder Structure
Company (Account)
Usage limits
Available language models
Data retention limit
Folder (Queue)
Can be tied to multiple Organizations
Number of speakers
Audio type (mono/stereo)
Redaction
One language model per folder
Agent channel
Metadata setup
Tuning
Organizations (Departments)
Multiple organizations can be created under each company
Limiting access of users
Data retention limit
Application (Analysis Tool)
Can be tied to multiple Folders
Scoring type
Phrases
Filters
Word Bench Organization & Folder Structure
What data is available to be used
