The purpose of this table is to provide access to the information on the decomposition of the call.

Note: Call Decomposition is sometimes referred to as Call Dissection

Field

Type

Description

id

integer

numeric key to the table

filename

string

name of the call recording file

date_time

datetime

utterance_id

integer

the identify of the utterance

utterance

string

the utterance that is being accessed for call stages

utterance_duration_secs

string

length of the utterance

pr_agrees

numeric

probability the utterance contained an agreement

pr_closing

numeric

probability the utterance contained a closing statement

pr_resolution

numeric

probability the utterance contained a resolution

pr_conversation

numeric

probability the utterance contained a general conversation topic

pr_ivr

numeric

probability the utterance contained the IVR

pr_identification

numeric

probability the utterance contained a person identifying themselves

pr_information

numeric

probability the utterance contains a person identifying themselves

pr_opening

numeric

probability the utterance contains an opening statement

pr_problem_ident

numeric

probability the utterance contains a problem statement

call_decomp_predicted_class_desc

string

The label assigned to the utterance

created_datetime

datetime

when the record was inserted

updated_datetime

datetime

when the record was updated