Analyze your Voice Data with the Call Journey Data Bridge Power BI App

This article explains how to install and use the Call Journey Data Bridge Power BI app. The app helps you analyze your voice data in Power BI. You can use the app to monitor and analyze Agent Performance, Customer Experience (emotion, sentiment, negative experience, etc), Call Drivers, Trends, and Risk & Compliance, to name just a few Use Cases.

Prerequisites

• A Power BI Pro license.

• Permissions to install template apps on your tenant.

Get the Power BI Template

Before you install the Power BI app you may prefer to download the Power BI template

Installation steps

To install the app:

1. In the nav pane in the Power BI service, select Apps > Get apps.
   
   

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2. In the Power BI apps marketplace that appears, enter “Data Bridge” into the search box to locate the Call Journey Data Bridge app and open the app
   
   

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3. On the Power BI AppSource page, select Get it now.

4. Select Continue to agree to the terms of use and privacy policy.

5. In the Install this Power BI app box, select Install.

6. If needed, create a workspace and select Continue.

7. When installation completes, notification appears saying that your new app is ready.

8. Select the app that you installed.

Connecting your data

Prerequisites

• A Call Journey VoiceAI account

• Data Bridge credentials:

  • CJ_Server

  • CJ_Database

  • User name

  • Password

Please contact Call Journey if you have not been provided with these credentials.

Connect your data

1. Select the Data Bridge app that you installed.

2. At the top of the app, select Connect your data.
   
   

3. In the dialog that appears, enter the CJ_Server and CJ_Database credentials then select Next.
   
   

4. In the next dialog box, enter your User name and Password and select Sign in and connect.

Your data will now load.

At the top of the app, the Connect your data message will have changed to Refresh is in progress.

After the data refresh is complete, select the Data Bridge App to view the pre-created reports.

Reports available with the app

Details on the reports available can be found in the Knowledge Base article:

How to Use Power BI with the Call Journey Data Bridge Service

Data reference

Information on the data available through the app can be found in the Knowledge Base article:

Data Bridge: BI Connector Service

Next steps

For more information about configuring data, refresh, sharing reports, and additional report customization see the following articles:

• Configure scheduled refresh

• Share Power BI dashboards and reports with coworkers and others

• Subscribe yourself and others to reports and dashboards in the Power BI service

• Download a report from the Power BI service to Power BI Desktop

• Save a report in Power BI service and Power BI Desktop

• Create a report in the Power BI service by importing a dataset