Topic Report

Top Level Filters

• Organization and Folder:

  • These filters mirror your setup in Wordbench.

  • Topic analysis is undertaken at a folder level

  • Defaults to your first listed Organization and Folder

  • Select another Organization and Folder to view results for that Folder

• Word type: only two and three word phrases are used for Topic analysis

• Process Date:

  • Topic analysis requires a lot a data to ensure a meaningful result.

  • Therefore, Topic classification is undertaken over a rolling seven-day period, updating every 24 hours.

  • You can review the Topic classification from previous days by selecting a different process date.

• Duration:

  • This filter will change the calls listed in the table.

  • It does not change the results of the topic analysis.

Dissects the 10 major categories based on number of calls in topic.

Hovering over any one segment will reveal the number of calls related to the topic and the percentage of calls within the dataset making up the topic.

The bar chart to the left shows the top 10 phrases that define the topic. Each phrase is given a weighting between 0 and 1 to indicate its relevance to the topic.

Select a topic to show the phrases most relevant to that topic.

As you cycle through and select a topic, the table will update to show the calls categorized under the topic.

The table consists of:

• Filename

• Duration (in minutes)

• Topic number for each call

• Probability that a call is categorized under this topic.

  • A probably less than 100% indicates that the call has been categorized under more than one topic. Calls with a probability of less than 50% are not shown.

• Link to Wordbench for a deeper dive into that call