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Table 1: action_analysis
Table 1: action_analysis
- Call Journey
- Gregory Collins
Owned by Call Journey
The purpose of this table is to provide the action
Field | Type | Description |
|---|---|---|
filename | string | name of the call recording file |
requestid | string | matches the requestid from table public.generated_analytics_data |
classifier | string | the classifier for this table is ‘action’ |
category | string | the most specific category the call was classified to |
category_group | string | the high-level group that the category is within |
confidence | numeric | the probability the model gave of the classification being correct. Value between 1-0 |
result | jsonb | A classification record provides the top 3 results. The json provides all three the action classification results {
"results": [
{
"group": "Escalations",
"category": "Client Escalation",
"confidence": "0.46",
"category_key": "client_escalation"
},
{
"group": "Transaction Actions",
"category": "Deposit",
"confidence": "0.20",
"category_key": "deposit"
},
{
"group": "System Access",
"category": "Login",
"confidence": "0.11",
"category_key": "login"
}
]
}
|
insert_time | datetime | when the record was inserted |
, multiple selections available,
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