Use Case: Risk and Compliance

Job Function:

• Legal / General Council

• CEO

Use McKinsey’s  AVA solution connecting audio conversation data from the customers environment into the AVA analytics environment and the customers analytics environment.

• Automate risk and compliance measures on 100% of customer interactions with AI based conversation analytics

• Trigger remediation activities with at risk calls

• Understand root challenge for risk – drivers

• Give unfettered view to exec of culture and compliance environment

• Revenue assurance

• Complaints management and remediation