Other Value Points

The value of speech analytics applies across many sections of an organization, not just the call center leadership.

Open

If analysis reveals information that could do any of the following, it may be valuable to the client:

• Save money

• Reduce legal risk

• Reduce employee turnover

• Improve efficiency

• Make money

• Increase sales

• Improve advertising

• Improve product design

• Make customers happier

• Reduce customer attrition