Page Comparison

In this module, we will learn to build an application based on call backs and process calls through it to see the results.

✅Your Turn:
At the top of the screen, access “Applications”from the “Settings” drop-down menu.

1. Here you can see the same applications such as the Agent Scorecard application, which were available on the Dashboard.

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✅Your Turn:
Click on the “ + “ icon to create a new application Image RemovedImage Added

Firstly, we can decide which company and organization we want to install this application onto.

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Lastly, we want to link this application to folders.

✅Your Turn:
Copy the settings in these fields, and link to all available folders.

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4. The “ X “ icon to the right allows you to delete applications.

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✅Your Turn:
Next, we want to edit the structure and phrases of the “Call Backs” application. Click the “cog” icon here.