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In this module, we will learn to build an application based on call backs and process calls through it to see the results.

Your Turn:

At the top of the screen, access “Applications” from the “Settings” drop-down menu.

  1. Here you can see the same applications such as the Agent Scorecard application, which were available on the Dashboard.

Your Turn:

Click on the “ + “ icon to create a new application

Firstly, we can decide which company and organization we want to install this application onto.

Next, we are going to call this application “Call Backs”

Lastly, we want to link this application to folders.

Your Turn:

Copy the settings in these fields, and link to all available folders.

2. You will see notifications on the progress of creating this blank new application; these will disappear shortly.

3. You return to the options menu by clicking on the icon here.

4. The “ X “ icon to the right allows you to delete applications.

Your Turn:

Next, we want to edit the structure and phrases of the “Call Backs” application.

Click the “cog” icon here.

 

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