Overview
A key objective of the Call Journey platform is to deliver insights directly to customers as quickly and efficiently as possible. Databridge Events enables Call Journey to push specific insights (Topics) to your API in real-time, ensuring you receive analysis results the moment they are completed.
...
Root Cause
Root Cause provides information in the following sections:
Summary
Customer Words
Intent
Dissatisfaction
Callback
Further details can be found here: https://tmacomms.atlassian.net/wiki/spaces/ProductKB/pages/23203676202322595866/Root+Cause+Event+Schema+1.0?atlOrigin=eyJpIjoiY2FjMTIxNDFmYmM2NDhjMDllMzkxMTBhZjdiMDU3OTYiLCJwIjoiYyJ9
...
Destination details
Authentication type
Any rate limit per second on your API that we need to respect.
| Info |
|---|
Do not email or send the Client Secret, Password or API Key. |
FAQ
Q1. What happens if your Destination endpoint is down
...