Databridge Events
- Call Journey
Overview
A key objective of the Call Journey platform is to deliver insights directly to customers as quickly and efficiently as possible. Databridge Events enables Call Journey to push specific insights (Topics) to your API in real-time, ensuring you receive analysis results the moment they are completed.
This provides two key benefits:
Immediate access to insights – No delays, enabling faster decision-making and response.
Seamless integration – Events are sent directly to an API of your choice, allowing you to incorporate the data into any part of your business workflow.
Terms
Term | Description |
|---|---|
Destinations (aka Endpoints) | This is where the results of the analysis will be sent. |
Events | This is a granular term that means something has happened. It’s a programmatic term indicating a change of state. |
Topics | This is the ‘item’ that you are interested in getting a message about. We will continue to extend this list. Further details are below. |
Authentication | This is how we will identify ourselves to your API. It’s how you know who we are. |
Subscription | A Databridge Events subscription is like a subscription to a regular email. You will ‘subscribe’ to a topic that you are interested in. But unlike an email subscription, you’ll get it as soon as it happens. By using the Databridge Events service, you are creating a ‘subscription’. |
How it works
Databridge Events is an event bus service that seamlessly integrates with your API, delivering insights as they are generated. This means you receive real-time updates, eliminating delays in accessing critical analysis.
With Databridge Events, you can subscribe to specific Topics that align with your interests, ensuring you only receive relevant insights.
All subscriptions must route to a single designated destination for consistency and streamlining data handling.
Topics
Root Cause
Root Cause provides information in the following sections:
Summary
Client Words
Intent
Dissatisfaction
Callback
Further details can be found here: Root Cause Event Schema 1.0
Authentication
The following options are available to provide a secure connection between Call Journey and your Destination endpoint.
Connection Option | Fields |
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Destination
Databridge Events can send to any API that supports the authentication methods. Common APIs are:
URL Endpoint (Custom API)
AWS SNS (Simple Notification Service)
AWS SQS (Simple Queue Service)
AWS API Gateway
Only one destination is supported, which means all ‘topic’ events must be sent to the same ‘destination’
Setup
Please contact your Call Journey account manager or contact us at support@calljourney.com
You will need to provide:
Destination details
Authentication type
Any rate limit per second on your API that we need to respect.
Do not email or send the Client Secret, Password or API Key.
Call Journey will provide a secure way to provide this information.
FAQ
Q1. What happens if your Destination endpoint is down
A1. Databridge Events will try for 24 hours and up to 185 times to deliver the message if it receives a 5xx or 429 HTTP status code. If, after this time, the endpoint remains down Databridge Events will be disabled.
Q2. How often is a message delivered
A1. The message will be delivered at least once
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