...
These filters correspond to your account on Wordbench.
Two further filters are available in the left nad Filters pane:
Agent Type - select whether to show calls with multiple agents on the call, only single agents on the call, or both (latter is the default).
Day - select which day of the week to show (default is to show all days including weekends).
Each report will present EVS voice data in various charts and tables to assist you in your understanding of your customers and agents.
...