...

• Agent Type - select whether to show calls with multiple agents on the call, only a single agents on the call, or both (latter is the defaultdefault is to show all calls with all agent types).

• Day - select which day of the week to show (default is to show all days including weekends).

...

Go to the filter pane and search for the Agent Type field. Select the field and the code for the filter will appear in the formula bar. Simply replace the comma on the second line with your preferred separator, then accept the change by selecting the tick.

...

Agent Comparison Report

The Agent Comparison Report compares the performance of one agent against all other agents (default setting) or against a sub-set of agents.

...