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Once the Power BI template has been deployed and your data loaded, you will be presented with 7 seven reports:

• A Summary Report

• 3 Three Customer Reports

• 3 Three Agent Reports

Each report will present EVS voice data in various charts and tables to assist you in your understanding of your customers and agents.

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If you want to select a sub-set of agents, then use the global Agent filter to first select the sub-set of agents. Hold down the Ctrl key to select multiple agents.
The sub-set of agents will now appear in the left hand Agent Filter where you can now select which agent to compare to the subset of agents.
You can use this feature to compare one agent against another agent (by only selecting two agents in the global Agent filter).

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Wordbench Links Embedded in the Reports

Each call in the database has a link back to Wordbench so that the call can be opened and reviewed within Wordbench. You will require an account on Wordbench to review the call.

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