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The purpose of this table is to indicate whether a call was a callback based on a failure to resolve the issue in a previous call

Field

Type

Description

filename

string

name of the call recording file

requestid

string

matches the requestid from table public.generated_analytics_data

aigen_callback

boolean

aigen_callback_reason

text

aigen_callback_category

text

confidence

numeric

the probability the model gave of the classification being correct. Value between 1-0

result

jsonb

….

Code Block

{
    "results": [
        {
            "results": [
                {
                    "group": "",
                    "confidence": "1.00",
                    "category_key": "True"
                }
            ],
            "classifier": "aigen_callback"
        },
        {
            "results": [
                {
                    "group": "",
                    "confidence": "1.00",
                    "category_key": "To resubmit the revised invoice with valid purchase order number"
                }
            ],
            "classifier": "aigen_callback_reason"
        }
    ]
}

insert_time

datetime

when the record was inserted

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Key