Table 2: callback

The purpose of this table is to indicate whether a call was a callback based on a failure to resolve the issue in a previous call

Field	Type	Description

Field	Type	Description
filename	string	name of the call recording file
requestid	string	matches the requestid from table public.generated_analytics_data
aigen_callback	boolean
aigen_callback_reason	text
aigen_callback_category	text
confidence	numeric	the probability the model gave of the classification being correct. Value between 1-0
result	jsonb	…. `{ "results": [ { "results": [ { "group": "", "confidence": "1.00", "category_key": "True" } ], "classifier": "aigen_callback" }, { "results": [ { "group": "", "confidence": "1.00", "category_key": "To resubmit the revised invoice with valid purchase order number" } ], "classifier": "aigen_callback_reason" } ] }`
insert_time	datetime	when the record was inserted