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A Summary Report
Three Customer Reports
Three Agent Reports
Each report will present EVS voice VoiceAI data in various charts and tables to assist you in your understanding of your customers and agents.
You can amend the reports and add other datasets for your own purposes.
Please refer to the EVS Bridge Service Databridge Knowledge Base article for a full description of the data fields.
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Best and Worse Customer Calls
Best and Worse Agent Calls
Agent Performance
Power BI Report with link to call in Wordbench  | Call within Wordbench  |
Adding and Removing Stop Words to Word Clouds
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