The purpose of this table is to provide easy access to the data taken from Call Journey’s integration with Genesys Pure Cloud.
Field | Type | Description |
|---|---|---|
insertid | integer | id that can be used to join with the other tables in the public schema |
filename | string | name of the call recording file |
conversationid | string | conversation id from Genesys Pure Cloud |
recordingid | string | recording id from Genesys Pure Cloud |
department | string | department of the agent |
team_name | string | team name of the agent |
requested_routing_skill | string | the routing skill that was used to select the agent who took the call |
manager_title | string | manager title of the agent |
manager_name | string | manager name of the agent |
supervisor_title | string | supervisor title of the agent |
supervisor_name | string | supervisor name of the agent |
data | jsonb | complete json of the call |
insert_time | datetime | when the record was inserted |
updated_time | datetime | when the record was updated |