Table 6: public.genesys_conversation_recording

The purpose of this table is to provide easy access to the data taken from Call Journey’s integration with Genesys Pure Cloud. This table is only populated for calls that have come via the Genesys Pure Cloud integration.

Field	Type	Description

Field	Type	Description
insertid	integer	id that can be used to join with the other tables in the public schema
filename	string	name of the call recording file
conversationid	string	conversation id from Genesys Pure Cloud
recordingid	string	recording id from Genesys Pure Cloud
department	string	department of the agent
team_name	string	team name of the agent
requested_routing_skill	string	the routing skill that was used to select the agent who took the call
manager_title	string	manager title of the supervisor
manager_name	string	manager name of the supervisor
supervisor_title	string	supervisor title of the agent
supervisor_name	string	supervisor name of the agent
data	jsonb	complete json of the call
insert_time	datetime	when the record was inserted
updated_time	datetime	when the record was updated