The purpose of this table is to provide easy access to the data taken from Call Journey’s integration with Genesys Pure Cloud. This table is only populated for calls that have come via the Genesys Pure Cloud integration.
Field | Type | Description |
|---|---|---|
insertid | integer | id that can be used to join with the other tables in the public schema |
filename | string | name of the call recording file |
conversationid | string | conversation id from Genesys Pure Cloud |
recordingid | string | recording id from Genesys Pure Cloud |
department | string | department of the agent |
team_name | string | team name of the agent |
requested_routing_skill | string | the routing skill that was used to select the agent who took the call |
manager_title | string | manager title of the supervisor |
manager_name | string | manager name of the supervisor |
supervisor_title | string | supervisor title of the agent |
supervisor_name | string | supervisor name of the agent |
data | jsonb | complete json of the call |
insert_time | datetime | when the record was inserted |
updated_time | datetime | when the record was updated |