Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Current »

Manual Download

  1. The number of calls showing in the results here are available for manual export of up to 10,000 call at a time.

Your Turn

Click on the “Export (CSV)” button.

2. A pop-up will appear which will allow you to specify what information to export.

3. If more than 10,000 calls show in the results section, you can select which range of 10,000 calls to export:

  • 1-10,000

  • 10,001 – 20,000

  • 20,001 – 30,000

  • And so on

Your Turn

Click on the drop-down “Select Fields” menu

Check the “Call Backs” box here, this will include the Call Backs application results to the exported .CSV file; without selecting a box under the “Applications” section here, only generic call data will show in the exported .CSV.

Now that you’ve added the Call Backs application results, you can close the drop-down menu, and click the “Generate export” button.

Locate the downloaded .CSV file and open it.


.CSV File Analysis and Scoring

  1. The Call Backs application top-level category will show in this format.

  2. The Call Backs application second-level category will show in this format.

  3. On non-leaf levels: Category scores n=1 indicate that all sub-categories were detected, while scores 1>n>0 indicate that some sub-categories were detected but not all.

  4. On leaf levels: Category scores n≥1 indicate that one or more phrases were detected.

5. We only see “0.5” scores for the top-level category because we exported results for the 74 calls where the application detected phrases within the top-level, so all scores in this .CSV should show n>0.

6. Since there are no calls where phrases from both second-level categories were found, all top-level category scores should be n<1.

Therefore, the 0.5 scores here indicate that all calls in these results have phrases detected in exactly half of the second-level categories with no overlap.

  • No labels