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How Data is Transferred from Genesys to WordBench
How Data is Transferred from Genesys to WordBench
- Merryl Cepe
Owned by Merryl Cepe
Call center recording platform (Genesys, Twilio, NICE, Five9) - Genesys policy rules determine which calls are sent to S3
Cloud Storage (Amazon S3 Bucket, Azure storage) - Temporary storage location for Call Journey to retrieve calls from
Call Journey platform (Word Bench) - Calls loaded into S3 are automatically processed and transcribed, and a JSON file is created
Business Intelligence (BI) Tools (Power BI, Tableau, etc.) - With the optional Call Journey Data Bridge service, BI tools can access the Call Journey database to retrieve JSON file data
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