How Data is Transferred from Genesys to WordBench

Call center recording platform (Genesys, Twilio, NICE, Five9) - Genesys policy rules determine which calls are sent to S3

Cloud Storage (Amazon S3 Bucket, Azure storage) - Temporary storage location for Call Journey to retrieve calls from

Call Journey platform (Word Bench) - Calls loaded into S3 are automatically processed and transcribed, and a JSON file is created

Business Intelligence (BI) Tools (Power BI, Tableau, etc.) - With the optional Call Journey Data Bridge service, BI tools can access the Call Journey database to retrieve JSON file data