Limitations

Identify words that are said

Determine how those words are said

Determine when words are not said

Calculate silence time

Detect overtalk

Detect words that are in close proximity with the transcript

Enhance analysis with metadata such as:

• Call direction

• Wrap-up codes

• Agent name

Answer subjective questions

Transcribe some company names without going through an extra step

Determine which context is important

Determine if a response answers a question asked by a speaker

Determine if the agent took notes correctly