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Manual vs. Automation

Manual vs. Automation

Owned by Merryl Cepe
Oct 10, 2022
1 min read

 

Manual Review:

  • Subjective

  • Limited coverage (approx. 1% of calls)

  • Post-time analysis

  • Time-consuming

Speech Analytics:

  • Objective

  • Complete coverage (100% coverage)

  • Real-time analysis

  • Immediate feedback

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