Call Journey Overview: Turning Conversations Into Understanding

DRIVE YOUR BUSINESS WITH BETTER INSIGHTS

Your business is made up of thousands of conversations. Each of them contains insights ready to power your business growth. You can discover these insights with Call Journey.

Performance Management	Agent Training	Quality Assurance
Net Promoter Score	Voice of the Customer	Workforce Efficiency

Human Interactions Define Your Business

Are you taking advantage of call data?

Every conversation is an invaluable collection of data, which contains a wealth of insights about your customers and staff.

VOICE OF THE CUSTOMER NOW WITH VOICE

Stay Ahead of the Curve
Call Journey uses Artificial Intelligence to develop a smart, cloud-based Conversation Analytics engine, VoiceAI that understands long conversations between multiple speakers. We use it to help businesses fully use the potential of contact center conversations.

Drive Business Growth
Our focus is on how our technology can improve your business, and positively affect the bottom line. Call Journey works with you every step of the way to ensure the successful deployment of our solution, maximizing the use of your existing data sources, and delivering insights relevant to your business.

Call Journey helps you create real focus: understand your customers, empower staff, and protect your business.

Features:

ACCURATE AND SCALABLE

Call Journey’s VoiceAI engine transcribes every conversation and measures every word and emotion so that you can finally understand the drivers behind areas like Net Promoter Score, successful campaigns or best agent’s results.

HIGH IMPACT

In the end, it’s not about data, but knowledge. Call Journey’s VoiceAI turns data into actionable, relevant insights that can be digested by any platform and help a smooth transition from discovery to implementation.

SMART INTEGRATIONS, EASY DEPLOYMENT

We kept our solution light and flexible so that the deployment is fast and painless. Call Journey is a global Genesys partner. Our engine plugs into your existing ecosystem with minimum disruption and maximum security. Flexible integration is our strong suit. Use our analytics dashboard or plug VoiceAI into a business intelligence platform you work with; the choice is yours.

Business Benefits:

CUSTOMER EXPERIENCE

It is much more cost-effective to retain an existing customer than to acquire a new one. We can help you protect and grow your customer base.

SECURITY AND COMPLIANCE

Listening to conversations is a smart way to protect your business. We make following regulations, fraud prevention, and broad script adherence easy and complement existing processes.

BUSINESS GROWTH

Call Journey delivers data that directly affects your bottom line with decreased customer attrition, better workforce training and engagement, fast campaign tracking, ongoing feedback process, and revenue growth.

WHO WE ARE

We are an Australian-born, high-tech company. Collectively, we have been helping businesses for decades to improve sales and customer experience. In our team and eco-system, we have tapped into some of the brightest speech experts on the planet which allowed us to build one of the best speech platforms available.

Call Journey Media Library