Phase 3: Recommended Personnel/Personas involved

Call Journey

CJ CTO

• Oversee the security requirements and integration

CJ Customer Enablement

• Set up the integration and replicate service

CJ VP Direct

McKinsey

Damian/Vinay (McKinsey Key Personnel)

Customer

Customer Security Rep

• Reviewing and signing off on CJ security protocols

Customer Data Rep

• Ensuring that data requirements and protocols are being followed

Customer IT Rep

• Assist with integration to CJ platform

Business Unit rep

• Ensuring business units are engaged and requirements covered

• Signs off on services to be replicated to CJ environment

CTO

McKinsey Rep

Security Rep

Customer Enablement

Data Team Rep

Project Manager

IT Rep

Business Unit Rep