Data Backup
Importing and manipulating data may put your systems under load and could cause them to become inoperative. Therefore, backup all data before following any of the instructions in this Guide. TMA Comms Pty Ltd is not responsible for any loss of data.
Prerequisites
Before deploying the Power BI template, users will require:
A subscription to the Call Journey Speech AI Service (Wordbench)
A subscription to the Call Journey Data Bridge
Power BI Desktop application
The Call Journey Power BI template for the BI Connector which can be downloaded by selecting the image below.
Users are advised to familiarize themselves with the Data Bridge, particularly with respect to data security, data field definitions, and data retention periods.
Finally, the Power BI reports include Word Clouds that are not available out-of-the-box in Power BI. The template will still load without the Word Cloud add-in, but the Word Cloud visualizations will report an error.
If you wish to use Word Clouds, then you will need to import the Word Cloud add-in from the Power BI Visuals AppSource. Open the Power BI desktop application and within the Visualizations pane, select “Get more visuals”, then search on “word” to locate the add-in to install it:
