Content Comparison

PHASE 1: Creating and Cultivating the Customer Engagement Opportunity

• Target Package

  • Use Cases

  • Closer Look On industries

  • Common Challenges

• Articulating the Vision

• Roles and Responsibilities

• Marketing Assets including GTM

• Positioning AVA as incumbent “speech analytics”

...

PHASE 2: RAPID DIAGNOSTIC Engagement Including AVA

• Laying the foundation of recommendation implementation (including McKinsey score)

• Introduction of Call Journey

• Customer onboarding with Call Journey (customer insights and recommendations required)

...

PHASE 3: Customer Onboarding / LEAVE BEHIND Prep

• Customer intelligence handover document

• Finalize and agree on commercials

• Security Process (data risk profile, safety persuasions)

• Recommended Personnel/Personas involved

• Workplan, deliverables and timeline

• Ongoing support Structure

...

PHASE 4: LEAVE BEHIND