PHASE 1: Creating and Cultivating the Customer Engagement Opportunity
PHASE 2: RAPID DIAGNOSTIC Engagement Including AVA
Laying the foundation of recommendation implementation (including McKinsey score)
Introduction of Call Journey
Customer onboarding with Call Journey (customer insights and recommendations required)
PHASE 3: Customer Onboarding / LEAVE BEHIND Prep
Customer intelligence handover document
Finalize and agree on commercials
Security Process (data risk profile, safety persuasions)
Recommended Personnel/Personas involved
Workplan, deliverables and timeline
Ongoing support Structure