Root Cause Event Schema 1.0

Overview

This schema represents the processed data from a customer interaction, including summary, intent, and dissatisfaction analysis.

Schema Version

Version: v1.0

Root Level Structure

Metadata

Field	Type	Description	Example

Field	Type	Description	Example
`schema_version`	String	Version of the schema	"v1.0"
`statusCode`	Integer	HTTP-like status code of processing	200

Summary Object

Field	Type	Description	Example

Field	Type	Description	Example
`filename`	String	Unique identifier for the audio file	“67c83dba-63f5-42ad-8274-6dbf654d6451.wav”
`requestid`	String	Unique request identifier	”69e987b4-b66d-4d9b-a876-28faae447832”
`company`	String	Company name	”ACME Corporation”
`organisation`	String	Specific organization	”North America”
`folder`	String	Categorization folder	”Support”
`processed`	Boolean	Whether the call was processed	true
`process_result`	String	Result of processing	Complete

Call Summary Sub-Object

Field	Type	Description	Example

Field	Type	Description	Example
`classifier`	String	Type of classification	”summary”
`summary`	String	Generated text summary of the call	”The customer contacted the company to update their…[truncated]”
`multiple_summary_flag`	Integer	Flag for multiple summaries	0

Client Words

Field	Type	Description

Field	Type	Description
`clientwords`	String	Transcribed text with placeholders

Intent Object

Identical structure to Summary Object, with additional fields:

Call Intent Sub-Object

Field	Type	Description	Example

Field	Type	Description	Example
`classifier`	String	Type of classification	”intent”
`identified_intent`	Boolean	Whether an intent was identified	true
`reason`	String	Explanation of intent	”The customer contacted the company to update their…[truncated]”
`dimension_category_id`	Null/String	Categorical identifier	null
`category_name`	String	Main category	”support”
`sub_category_name`	String	Specific sub-category	”update address”
`version`	String	Classification version	"vi8"

Dissatisfaction Object

Similar to Intent Object, with:

Call Dissatisfaction Sub-Object

Field	Type	Description	Example

Field	Type	Description	Example
`classifier`	String	Type of classification	"dissatisfaction"
`identified_dissatisfaction`	Boolean	Whether dissatisfaction was identified	false
`reason`	String	Explanation of dissatisfaction	""
`dimension_category_id`	Null/String	Categorical identifier	null
`category_name`	String	Main category	"uncategorised"
`sub_category_name`	String	Specific sub-category	"uncategorised"
`version`	String	Classification version	"0"

Key Object

Field	Type	Description	Example

Field	Type	Description	Example
`requestid`	String	Request identifier	"dev-apse2-voiceai-s3-ml-development"
`mediafilename`	String	Name of media file	"coming soon"

Redaction Placeholders

Placeholders used in transcription:

[NUM]: Numeric value
[PERSON]: Personal name
[CAP]: Capitalized word
[DATE]: Date reference
[CHAR]: Character sequence
[LOC]: Location reference

Processing Flags

processed: Indicates complete processing
identified_intent: Confirms intent classification
identified_dissatisfaction: Confirms dissatisfaction assessment

KnowledgeBase