Processing / Re-processing

Any time a new application is created, or a change is made to an existing one, the application must be re-processed across a date range.

Your Turn:

Your Turn:
Select the arrow icon to bring up the reprocess menu.

Any time a new application is created, or a change is made to an existing one, the application must be re-processed across a date range.

Your Turn:

Your Turn:

If available, click the “Click here” button

Check the “Update scores in the file JSON”
Select all available folders
Click the calendar icon to bring up the calendar
Select a date range
Click the “Queue” button

Once you queue the application reprocessing, the Application Jobs Queue window will automatically pop up showing you the progress of each reprocess.

If you close the window and want to open it back up, you can click the sliders icon here on the applications screen.

When the application finishes processing on one each folder, it will show as “Completed” in the Application Jobs Queue window.

The data from the completed folders will show in the Dashboard even if other folders are still processing.

Your Turn:

Your Turn:
From the Applications page, you can navigate quickly to the application results by selecting this icon.

You will be returned to the Dashboard with the “Call Backs” application results automatically showing.

Alternatively, you can return to the Dashboard Overview first by clicking the Dashboard button, and then selecting the “Call Backs” application.

Application Results

Your Turn:

Your Turn:
Select the “Files” view in the bottom section. Select “All dates with data” from the date range menu Check the box for “Client Call Back” Click the “ + “ icon under ”Call Backs” to expand the menu

Once expanded, you can see that the only the “Client Call Back” category is selected, not the sub-categories beneath it; this simply means the displayed calls have phrases anywhere within the “Client Call Back” category.

Since we only have one category selected, the AND/OR option serves no purpose.

Your Turn:

Your Turn:
Check the box for “Difficulty” and take note of the number of results; in this case, they reduced from 74 down to 54.

The reason the number of results dropped is because the options selected are requiring that calls also must contain phrases from the top-level category “Client Call Back”, as well as the second-level category ”Difficulty” (there may be overlapping results between “Difficulty” and “Waiting” if both are mentioned in the call.

Your Turn:

Your Turn:
Let’s see if any calls contain phrases from both categories by checking the box for “Waiting”.

In this case, there are no calls which contain phrases from both “Difficulty” and “Waiting”.

Your Turn:

Your Turn:

Your Turn:

Your Turn:
You may want to analyze the data manually or use the data in a spreadsheet. Let’s uncheck the second-level category boxes here to show more calls.