How to Install Coherence: Topics & Trends

This article explains how to install and use the Call Journey Coherence: Topics & Trends app available in Microsoft’s AppSource.

Prerequisites

To install the app:

In the nav pane in the Power BI service, select Apps > Get apps.
In the Power BI apps marketplace that appears, enter “Coherence” into the search box to locate the Call Journey Coherence: Topics & Trends app and open the app

3. On the Power BI AppSource page, select Get it now.

4. Select Continue to agree to the terms of use and privacy policy.

5. In the Install this Power BI app box, select Install.

6. If needed, create a workspace and select Continue.

7. When installation completes, notification appears saying that your new app is ready.

8. Select the app that you installed.

A Call Journey VoiceAI account
Coherence or Data Bridge credentials:
- CJ_Server
- CJ_Database
- Username
- Password
Coherence: Topics & Trends module enabled by Call Journey

Please contact Call Journey if you have not been provided with these credentials.

Select the Coherence: Topics & Trends app that you installed.
At the top of the app, select Connect your data.
In the dialog that appears, enter the CJ_Server and CJ_Database credentials then select Next.
In the next dialog box, enter your User name and Password and select Sign in and connect.

Your data will now load.

At the top of the app, the Connect your data message will have changed to Refresh is in progress.

Note

The data refresh process might take some time to complete. The length depends on the number of calls that you have processed with the VoiceAI service.

After the data refresh is complete, select the Coherence App to view the reports.

Details on the reports available can be found in the Knowledge Base article:

For more information about configuring data, refresh, sharing reports, and additional report customization see the following articles: