Motion 4: Framework

This is a high-level overview of the process to quickly empower your business with insights from Voice data.

Prep	Stage 1: Calibrate	Stage 2: Embed and Onboard	Stage 3: Insights and Intelligence Maximization

Prep	Stage 1: Calibrate	Stage 2: Embed and Onboard	Stage 3: Insights and Intelligence Maximization
Ensure “Technical Readiness” for Implementation	Calibrate on Objectives, Scope & Key Success Factors	Create and embed insights operating rhythm	Ensure interaction intelligence is part of your organizational DNA support by a strong plan and operating rhythm

McKinsey Playbook Timeline