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Table 2: callback
Table 2: callback
- Call Journey
- Gregory Collins
Owned by Call Journey
The purpose of this table is to indicate whether a call was a callback based on a failure to resolve the issue in a previous call
Field | Type | Description |
|---|---|---|
filename | string | name of the call recording file |
requestid | string | matches the requestid from table public.generated_analytics_data |
aigen_callback | boolean |
|
aigen_callback_reason | text |
|
aigen_callback_category | text |
|
confidence | numeric | the probability the model gave of the classification being correct. Value between 1-0 |
result | jsonb | …. {
"results": [
{
"results": [
{
"group": "",
"confidence": "1.00",
"category_key": "True"
}
],
"classifier": "aigen_callback"
},
{
"results": [
{
"group": "",
"confidence": "1.00",
"category_key": "To resubmit the revised invoice with valid purchase order number"
}
],
"classifier": "aigen_callback_reason"
}
]
}
|
insert_time | datetime | when the record was inserted |
, multiple selections available,
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