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Table 1: scoring conversation_score
Table 1: scoring conversation_score
- Call Journey
- Gregory Collins
Owned by Call Journey
The purpose of this table is to hold the overall calculated score of the conversation
Field | Type | Description |
|---|---|---|
id | integer | id that can be used to join with the other tables in the public schema |
filename | string | name of the call recording file |
app_id | string | foreign key to the table ‘dimension_app’. There will be a row for each application the conversation is called against. |
score | double | the score of the call |
transcription_completed_datetime | datetime | when the conversation was transcribed |
created_datetime | datetime | when the record was inserted |
updated_datetime | datetime | when the record was updated |
, multiple selections available,
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Table 3: public.generated_metrics_secondary_data
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Table 6: public.genesys_conversation_recording
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Table 1.1: scoring dimension_app
Table 1.1: scoring dimension_app
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