Use Case: Collections

Job Function: Head of Collections

Use McKinsey’s  AVA solution connecting audio conversation data from the customers environment into the AVA analytics environment and the customers analytics environment.

• Increase collected revenue

• Predict delinquency/broken promises (P2P)

• Identification of missed conversations to ascertain if a debtor was likely to pay or capable of offering more

• Understanding of third-party calls

• Identification of compliance breaches

• Tracking emerging trends

• Improving agent effectiveness, identifying training and coaching opportunities