Standard Example Analysis

Most call centers require agents to read aloud a recording disclosure to the customer to ensure they are complying with state laws; although not all states require this, call centers usually take a preventative stance and make a blanket requirement for all outbound calls.

In one case, we identified that one of the outbound call center failed to provide recording disclosures on 15% of calls. This meant thousands of calls were being made, each of which could carry a potential fine of up to a $2,500.